Payment is due at pick-up. We do not accept credit cards.
Your dog must have a name tag on their collar or embroidered into their collar. If you don't have one, please inform us at drop-off.
Call us at (847).251.8700 when you arrive for drop-off or pick-up. Allow approximately 1-3 minutes for a staff member to come to our front room.
For drop-off, please wait in your vehicle until any other dogs before you have gone in and you see a staff member free to take your dog. and then bring your dog to our door.
For pick-up, please wait in your vehicle until you see a staff member come up to our front room with your dog and then come to our front door.
Have your dog on a leash at all times when arriving or leaving The Village Dog to ensure everyone's safety.
If you don't have access to a mobile phone, call before you leave your home/office/etc
NOTE: HOLIDAY RATES FOR SPRING BREAK PERIODS, THANKSGIVING AND CHRISTMAS/NEW YEARS PERIODS ARE LISTED FURTHER BELOW
All boarding and daycare rates are applied at the rate applicable at the time of the visit.
Payment due at the time of pick-up. We accept check or cash. We don't accept credit cards.
STANDARD BOARDING RATE: (Our boarding price includes full-day daycare)
$85 per dog per night includes full day of daycare. For check-out day, if you pick up your dog between 3:00-6:30pm, add our daycare rate.
For dogs with additional care requirements, rates start at $90 per night.
If your dog needs any special transport or care, an additional one-time charge will be added starting at $100.
HOLIDAY PERIODS BOARDING RATE:
Rates for Spring Break periods, Thanksgiving Holiday period, Christmas/New Years Holiday period are $100/night.
For dogs with additional care requirements, rates start at $125 per night.
For check-out day, if you pick up your dog between 3:00-6:30pm, add our daycare rate.
If your dog needs any special transport, an additional charge will be added.
HOURS FOR DROP-OFF AND PICK-UP
STANDARD HOURS for DROP-OFF AND PICK-UP FOR DAYCARE AND BOARDING: (For holiday hours, see further below.)
7:00am -10:00am and also between 3:00pm - 6:30pm Open daily including Saturdays and Sundays
HOLIDAY HOURS FOR DAYCARE and for BOARDING DROP-OFF/PICK-UP:
CLOSED: Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.
NOTE: If your dog needs any special transport or care, and additional charge will be added starting at $100.
We have beds and toys and ask you not to bring anything other than your dog's food/meds.
Provide your dog's food as follows. If you don't bring food, we provide food starting at $10 per meal.
Please do not individually bag meals. Please only send enough food for the meals we will feed your dog. For any young or energetic dogs, we recommend providing extra per meal as they'll be actively playing daily.
Please provide food for your dog's visit in a bag or container we won't have to return to you.
Do not send can covers, scoops, bowls -- we have these items. Do not send any containers or items you want returned.
FOR MEDICATIONS OR SUPPLEMENTS:
If you have multiple pills/supplements we're to administer, provide Pill Pockets or canned food to hide the pills.
Notify us at drop-off that you have included medication/supplements with their food, and advise us as to what type of medication it is.
Include a note in the main food bag with instructions regarding the type of medication and the administration of the medication/supplements you've provided.
In instances where we provide dog food, $10 and up per meal.
Owners must provide a vet record of current vaccinations for rabies, distemper, and bordetella. Titer tests accepted as an alternative.
Puppies accepted after they have all required vaccinations as well as the parvovirus vaccination, usually this is by 4 months old.
Prior to daycare or boarding for the first time, dogs must pass a brief temperament evaluation which can be done on the first playdate.
Prior to boarding for the first time, dogs are required to attend daycare for either a full-day or a half-day which is a morning drop-off then pick-up within 4hrs at our daycare rate listed above.